De-escalation & Conflict Management

De-escalation & Conflict Management

£130.00

Our De-escalation & conflict management Course is for anyone who has potential to work in environments where, in some cases children or adults may become hostile, such as Schools, youth work, customer services, HR, the care sector, prisons etc. This is a comprehensive one day course that covers a wide range of topics, enabling all participants to fully understand what conflict is and how it effects our working environments. Candidates will look at strategies to de-escalate situations while safeguarding themselves and operating within the current UK laws.

Due to the nature of this training, we use 2 instructors as we will be teaching physical breakaway techniques.

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Description

De-escalation & Conflict Management with Breakaway Techniques

Our De-escalation & conflict management Course is for anyone who has potential to work in environments where, in some cases children or adults may become hostile, such as Schools, youth work, customer services, HR, the care sector, prisons etc.  This is a comprehensive one day course that covers a wide range of topics, enabling all participants to fully understand what conflict is and how it effects our working environments. Candidates will look at strategies to de-escalate situations while safeguarding them selves and operating within the current UK laws.

Candidates will look at risk assesing every situation to judge if using force is necessary and what levels of force can be used, and current break away techniques.

Courses can be delivered on site, at your premises or you can book onto one of our scheduled courses, running monthly at one of our Harrogate venue on the Rudding Park Estate All our scheduled courses come with Lunch and refreshments.

Includes Lunch.

Duration

The course runs 09.00-4.00 with lunch break.

Syllabus

A range of subjects is covered including:

  • what is conflict?
  • examples of conflict in different environments
  • conflict – how it effects us.
  • our options?
  • how can we safeguard ourselves?
  • use of force and the law / legislation surrounding it.
  • use of force principles: necessary, proportionate, reasonable, no more force than necessary
  • assessing the risk – use of force continuum
  • impact factors
  • what factors we should consider?

Resolution strategy and de-esculation

  • our presence – appearance, manner, professionalism
  • communication skills – verbal / non verbal / active listening / de-escalation
  • personal safety – break away techniques
  • managing conflict through communication
  • fight or flight
  • how conflict affects our bodies
  • increased and decreased activity
  • barriers to communication including betari box
  • stages of aggression
  • body signs
  • delusion strategies
  • assertiveness
  • managing an angry person

Practical lesson on break away techniques

  • introduction
  • reactionary distances
  • personal stance / body language / use of voice
  • chest / shoulder push
  • break away from arm / wrist grab
  • defence against kicks
  • defence against kicks on the floor
  • bear hug escape – front and rear
  • hair grab
  • on floor escape
  • edged weapon defence

Certification

Assessment is ongoing by the instructor along with a question paper on each day. A certificate of attendance will be issued to all candidates on successful completion. No external assessors are required.

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